7. Can I have wine shipped directly to you?

8. What do I pay for storage?

9. How are my wines stored?

10. How are my wines registered?

11. How do I get wines out of the cellar?

12. What is an early-handout fee?

13. How do I sell wine?

1. What is UrbanWineBox?
We offer state-of-the-art wine storage and provide a trading platform where everybody can buy wines.

2. Where are the wine cellars?
So far, we have two wine cellars in Greater Copenhagen:

Carlsberg Byen
Bohrsgade 5, 1778 København V

Bananfortet
Hvidørevej 26, 2930 Klampenborg

3. How do I get started?
Create an account (free of charge) and you are ready to buy wines or hand in wines to be stored. You only pay for a subscription if you have wines stored.

4. How do I buy wines?
The marketplace is based on peer-to-peer trading, and all the wines are owned by our users, who also set the prices. Wine bought from private individuals cannot be refunded and all these sales are final.

You can easily buy wines on our platform, even if you don’t store wines in our cellar: It’s free to create an account, and then you just add the wines to the basket and pay.

There is no storage fee for the first month + 60 days and 0% Buyer’s Premium.

The wines are automatically transferred from the seller’s collection to yours. You can create a handout request for the wines and pick them up within 60 days if you don’t want to pay for storage. After 60 days from purchase, you will automatically be charged for storage according to our subscription-tiers.

Wines sold from Private Cellar are not stored at UrbanWineBox. You will be connected with the buyer by email. You can then arrange the handover of the bottle yourselves but UrbanWineBox handles the payment.

5. Can I have my bottles shipped?
Yes - see our shipping page for additional information.

6. How do I store wine?
Simply create an account, book a time slot and bring in your wines - Book timeslot.

7. Can I have wine shipped directly to you?
Yes, you don’t have to come by the cellar yourself. All you have to do is add the following to your shipping information:

UrbanWineBox att. [Your name]
[Email address] + [Phone number]
Address: Hammerholmen 39A, DK-2650 Hvidovre (TransLogic A/S)

Your parcel will then be sent to our trusted shipping partner, TransLogic A/S (CVR: 28867506), who will deliver it to our cellar in our wine cellar on the first coming Thursday. When we receive your wines, you will receive hand-in confirmations, and the wines are then added to our registration queue.

8. What do I pay for storage?
There are no fees or surcharges when buying wine on the platform. We offer free complementary storage for the first month + 60 days for all purchased wine on the platform.

Hereafter, the cost of storage is based on the size of your collection and the insurance coverage you need - click here to read more about our subscription prices.

9. How are my wines stored?
All bottles are stored on our custom-made galvanized steel shelves, and your wines are packaged in a protective bottle net as well as wrapped with clear-foil to add to increased protection. Full original cases are stored as such.

We have a stable temperature of 14 degrees Celsius, and a humidity of approximately 65 percent all year round.

10. How are my wines registered?
Your wines are registered in two steps.

First, we make sure you have documentation of your wines before you leave. You will therefore receive hand-in receipts containing unique ID numbers, bottle count and overview photos.

Your wines are now in backlog waiting to be digitalized and registered with producer, wine name, vintage, photo and a unique location in the cellar. We’ll the do that during the following weeks.

When your wines have been registered and assigned unique locations, you will receive an email with all registrations and they are now visible on your online overview of your wine collection.

11. How do I get wines out of the cellar?
At least a day ahead you log in to your profile, go to your wine collection and click “Request Handout”. You can now choose the wines you want to pick-up – we will then prepare your handout for our next opening day.

Please be aware, that the wine cellars are only open on request, and you therefore also need to book a specific timeslot for your handout - Book timeslot.

Please remember to bring photo ID.

12. What is an early-handout fee?
For wines stored less than 6 months, there’s a handout fee of €5 per product. After 180 days of storage, handouts are completely free of charge. Wines purchased on our platform are exempt from the handout fees regardless how long the wines have been stored. You can therefore always buy wine and pick it up the next opening day free of charge.

13. How do I sell wine?
Wines stored at UrbanWineBox can easily be put for sale directly from the online overview of your collection. You choose yourself whether you want to set a fixed price or start an auction.

The sold wines are automatically transferred from your collection to the buyer’s collection, and you’ll automatically receive the payment without having to worry about the exchange of the wines.

You pay a Seller’s Premium of 10% (minimum €10).